Shipping & Returns 

• All order processing times are listed on each individual product page and exclude weekends and holidays. The Processing time is separate from the estimated shipping time, which is also listed on each individual product page. You will be notified by email when your order your product and when your order has shipped.

• Order deliveries may be delayed due to postal service problems outside of our control, however we will keep you updated if this occurs. 

• We currently only ship to regions within the UK Mainland, Northern Ireland, Wales, Scottish Highlands and islands within UK territories. 

• Our main shipping couriers are Evri, Yodel, Royal Mail, DPD, UPS, DHL and APC couriers.

• Your orders will usually be with you in 1 to 3 working days after they have been processed. 

• Turnaround times may vary for different products, you can check the estimated process times and delivery times on each individual product page. 

Domestic UK Shipping Rates and Estimates 

- £5.99 is the rate for shipping to the UK Mainland. However some of our products are stored in different warehouses and are shipped from different locations meaning you may be charged extra shipping costs if are purchasing products that are stored in different locations in the same order. Products shipping from two different warehouses will cost no more that £11.98. 

- We may from time to time offer free shipping at our own discretion. 

- Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Indulge In Treats is not responsible for these charges if they are applied and are your responsibility as the customer.

Norther Ireland, Scottish Highlands, Wales and Islands within UK territories. 

- £14.99  is the rate for shipping to Norther Ireland, Scottish Highlands, Wales and Islands with UK territories . However some of our products are stored in different warehouses and are shipped from different locations meaning you may be charged extra shipping costs if are purchasing products that are stored in different locations in the same order. Products shipping from two different warehouses will cost no more that £24.58. 

- We may from time to time offer free shipping at our own discretion. 

- Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Indulge In Treats is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 working days of receiving your shipping confirmation email, please contact us at support@Indulgeintreats.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Unfortunately we cant ship to P.O. BOX addresses currently. 

Refunds, returns, and exchanges

To see full return policy. 

We accept returns on damaged or incorrect items up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@Indulgeintreats.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@Indulgeintreats.com.

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Full Shipping & Returns policy

21.1 Shipping 

• Once your order is placed we are unable to change your shipping address. So please make sure you enter the correct address. (we are not liable to refund orders if you give us the wrong address)

• Orders are shipped out as soon as possible, if you order a pre order product it should ship on the estimated date listed in the product page description. If you order a subscription product or subscription box from us those products will be shipped on the dates specified on each individual page or depending on how regular you choose to get them delivered. 

• Orders including single purchases, multiple purchases, subscription and subscription box purchases may be shipped out in separate parcels as some of our products ship from different warehouse locations. 

• If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected. 

• If you need your item for a special event such as a birthday, I strongly recommend you order your piece 40 days in advance just to ensure you get it for your special event. 

21.2 The Term Business days 

• Refer to weekdays from Monday to Friday and do not  include public holidays or weekends. Please do not count Saturdays, Sundays or any  national holidays when calculating your shipping times. 

21.3 Shipping & Delivery Information 

• You will find the estimated processing time, estimated shipping time and country the product will be shipped from located on each product's individual description page. Items or subscription boxes that are made to order or pre ordered may take a little bit longer than or usual delivery time. However we will keep you informed along the way. 

21.4 Processing time

• Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you, if not, we will keep you informed of your parcels progress. Processing time should be added to the total delivery time.

21.5 Delays

• In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

21.6 Separate shipments

• Some products may arrive in separate parcels. This is due to availability, being stored in different warehouses and customisation. You will be provided separate tracking numbers for each shipment parcel and may be charged an extra shipping fee for parcels that are stored and sent from different warehouses. 

21.7 Duties, Taxes, and Other Fees

• In most cases, customs fees do not apply, However International shipments may be subject to import taxes, duties and/or customs clearance fees (which are determined by the customs agency within the destination country), which are levied once a shipment reaches the recipient's country. All taxes, duties, and all other charges and fees are the sole responsibility of the recipient. These fees will be based on the value of the order and the tax free threshold. These fees get collected by you at the time of delivery. Indulge In Treats, Indulgeintreats.com and any of our other brands we own) has no control over these charges, nor can Indulge In Treats and any of our other brands we own) predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. All customs, duties and any other fees or charges incurred are non refundable. 

21.8 Track your order

• If your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.

• **Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. 

21.9 Returns & Exchanges 

• RETURNS + EXCHANGES INFORMATION: We hope you love your purchase! 

• Unfortunately in most cases we do not accept returns unless your product arrives damaged. This is due to a lot of our products being perishable, customised, personalised or to comply with product hygiene rules.

• If your product arrives damaged please email us to let us know within 3 days of receiving your product. You must do this before trying to return your damaged item, as we need to verify the return.

• All of our products are non-returnable due to them being perishable, personalised or customised. We only accept returns on products that have defects upon arrival Please email us to let us know support@indulgeintreats.com

• We will provide you with the return address. 

• ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
• To be eligible for a return, your item must be unused and in the same damaged condition that you received it. It must also be in the original packaging.

• Additional non-returnable items:

• Any item we get notified about after the 14 day return period, if you want to return a damaged item you must inform us within 14 days of receiving the item.
• Perishable goods
• Cosmetic
• Skincare
• Gift cards
• Jewellery 
• Products bought on Subscriptions 
• Product bundles
• Custom product bundles
• Subscription boxes 
• Downloadable software products
• Health and personal care items
• items in the sale
• discounted items
• free gifts
• intimates including lingerie
• digital downloads
• Items on sale or marked down in price
• Personalised or customised products
• Returns received in damaged or worn condition. You have a legal obligation to take reasonable care of the items while in your possession. If you fail to comply with this obligation, we and/or the brand have a right to deduct the cost of any deterioration (due, for example, to your having used the items) up to the price of the items from the refund to which you are otherwise entitled.

• We do not offer price adjustments or rain checks on any of our products.

• To complete your return, we require a receipt or proof of purchase.

• There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery
• postage cost is non refundable
• Any customs, duty or tax charged upon delivery is non refundable.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• Unfortunately sale items and discounted items cannot be refunded unless they arrive damaged.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange your product due to it being damaged, send us an email at Support@indulgeintreats.com we will then provide you with details of where to send the item back to then send your item to: the address we provided. 

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs & customs charges you receive upon delivery are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• We don’t offer refunds for postage costs if a parcel is delayed, as we use an external service that’s out of our control. Therefore we advise international customers to allow plenty of time for delivery especially if the item is required for a special event or upgrade postage to express post.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PLEASE READ NOTE: 

• The goods are your (the customer's) responsibility until they reach us, for your own security please make sure your parcel is packed well and sent via a tracked method. 
• If you want to exchange a damaged item you must go through the return process and then reorder the item you want, due to the fact we can't reserve items.
• Returns can only be credited to the original payment method e.g debit card.
• Non refundable fees are as follows: original shipping cost, any duties, taxes or customs charges incurred upon delivery and return costs that are above six great British pounds. 
• Items that don't get back to us are non refundable, so please send via a tracked courier service so you can claim money from the delivery service you use. 
• If the item you (the customer) returns is inspected and we decide it is non refundable, you must cover the return postage if you want the item back.

• Wrong Address Disclaimer: It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed, we cannot retrieve it for an address change. 

• Where We Ship To: We currently only ship to the UK and Ireland but if you would like to purchase a product from us and you aren't in the UK or Ireland please do send us a purchase request at Support@indulgeintreats.com 

• Subject to availability, after we have accepted an order for Products, we will use all reasonable means to deliver the Products within the time stated by your chosen shipping service. Due to products being stored in different locations across the UK and Europe some products from your order may be sent separately meaning you may incur more than one postage costs at the checkout (you will see the total shipping cost at the checkout). We aim to dispatch as soon as possible; however, any date specified for delivery is approximate and we shall have no liability for failure to deliver on such specified date.

• Shipping charges will be displayed clearly on the order page before payment is requested. Click Here for Shipping Information and charges. 

• If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, The delivery company will be likely to leave you a note informing you of how to rearrange delivery.

• If after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the Contract.

• Products become your responsibility from the time we deliver the Product to the address you gave us. Please check your Products thoroughly on receipt as we cannot be liable for any damage caused once they are in your possession. This does not affect your statutory rights. You will only own the Products once we have received payment in full.

21.10 Subscription shipping information

• Click here to see a summarised version of the shipping and return policy.