FAQs

Click the contact support button at the bottom of this page, use our contact us page, where you will be able to start a chat or email us.

We don't currently have a mobile app. However we are mobile optimised, this means when using your mobile to browse our website the layout is clean and accurate.

Indulge In Treats is an online store that provides selfcare and gifting products that will hopefully bring you inner calm some of the product collections we offer are, skincare, haircare, lifestyle products, homeware, ornaments for the home and garden. We also hope to add a range of snacks that meet people's nutritional needs in the near future.

Use the menu to browse the collections on our website. Go on our Instagram page @Indulgeintreats or Tiktok @indulgeintreats to shop the photos, simply click on the image to order. Use our search box located at the top of our website page to search keywords of the products you are looking for. If you would like a hand please contact us here or email us at support@Indulgeintreats.com

Any question you have about any product please don't hesitate to contact us at support@Indulgeintreats.com.

Once your order has shipped we can no longer change your address, it’s important if you type in the wrong address that you inform us immediately so we can sort it out for you. Message us at Support@indulgeintreats.com with your order number and the full correct address you want your products sent to. We will inform you if it is too late to correct your address.

Once orders are placed if you contact us immediately or within 1 hour of your initial purchase, we can change your order for you.

If your order is unexpectedly cancelled, the chances are that our fraud filter marked your order as fraudulent. If you are certain that this is not true, please contact us.

If this happens please contact us (at support@Indulgeintreats.com) and we will resend you with a confirmation email. Note: please check your spam email box first as it may have got filtered there.

No, you don't have to register to place an order you can check out as a guest. However to get the best out of your customer experience we recommend you register. The benefits to registering with us are as follows: Easier order tracking Faster checkout If you opt in to our newsletter we send you offers, discount codes, competitions, blog posts and news on the latest products.

Products are shipped as soon as they are created, packed, personalised or customised for you. In some cases products are shipped from different storage fulfilment locations meaning they may arrive on different days.

No, you can check out as a guest. However if you login it will be easier to manage your purchases.

If you want to make a change to your order straight away you can contact us at supprt@Indulgeintreats.com and we will cancel your order so you can reorder the things you want.

No, you don’t have to register to place an order you can check out with us as a guest. However, if you make an account with us, it is quicker to check out the next time you order from us.

We take the charities we support into deep consideration, each and everyone has a special meaning to us and we hope you feel the same. The charities we currently support through the Indulge In Treats website are as follows: Action Aid, Comic Relief and Battersea Cats and Dogs Charity. We hope to add more charities to our donation page in the near future.

You'll be able to learn about the charities we picked in more detail via their websites, please follow the link to our charity page where you'll find more information on the charities we support and links to their websites.

Every item you purchase from us 5% from that item gets split between the charities we support, you can even choose to give a little more if you wish to at the checkout or raise awareness of the charity by telling a loved one about it.

There's so many charities out there that do amazing work on making the world a better place. We picked our selected charities with deep consideration and everyone has a special meaning to us. We hope our choices of charities are close to your heart's too. For a more detailed explanation please click on our charity page located at the bottom of the web page.

Yes, we love that you want to support charities. You can choose to add an extra donation on our checkout page or you can go to our charity page, where you'll find more information and the links to the charities pages. On their pages you'll be able to find out more on donating to the charities directly.

We use a company that provides an app called Virtue which is partnered with the PayPal Giving Fund. Virtue-UK Giving App X The PayPal Giving Fund does take a fee from the 5% donation to cover bank transfer. As per the Charities agreement with PayPal Giving Fund, a reduced PayPal fee for processing donations of 1.6% +20p is applied on monthly donations.

We are just starting out, but you can view all your hard work and donation progress below each image on every product page.

We use an app called Virtue. They donate to a large number of charities and make it possible for businesses like ours to donate to by partnering with the PayPal giving fund.

You can check out with us as a guest, However if you make an account with us, it is quicker to check out the next time you order from us.

Yes, you can create an account using facebook, twitter, LinkedIn and google. Click the "create account" button located in the top right corner There you'll find the social media buttons Click whichever one you'd like to sign up with.

Reset your password using these simple steps: Select "sign in" at the top right corner of our menu on the home page Select "forgot your password?" Enter your registered email address in the provided box You will be sent an email where you can follow the link and choose a new password Then go to your account and log in with your new password if you cannot locate the email, please check your spam folder, if you can't find it there please re follow the steps or contact us at support@Indulgeintreats.com

Once you've logged into your account you can change your address or make edits to it.

Yes, you can create an account using facebook, twitter, linkedin and google. Click the "create account" button located in the top right corner There you'll find the social media buttons Click whichever one you'd like to sign up with.

The benefits to registering with us are as follows: Easier order tracking Faster checkout If you opt in to our newsletter we send you offers, discount codes, competitions, blog posts and news on the latest products.

Once you are registered, you can view your orders by clicking "log in" then once you're logged in click "Your account" which is located at the top right of the menu.

Located at the bottom of our home page you'll find a sign up box.

If you do not wish to receive our latest products, offers and competitions please click the unsubscribe link located at the bottom of every email we send.

The benefits of signing up to our newsletter are as follows: Always be one of the first to know when we have a competition on. Be one of the first to see new products. Be sent discount codes, offers and sales information. View our most recent blog posts. Get updates on all the latest products and much more.

Absolutely as long as it's not a PO Box! Just add the correct address as you go through the checkout.

Currently we ship from the UK to the UK which doesn't usually come with duties or customs charges. However usually, customers pay any duties and customs charges upon delivery, import charges can vary widely but are usually based on item price, package weight and dimensions, country the item ships from and destination, duties and customs of the country the item is being shipped to. On each item we list where the item will ship from, this means if you buy an item that ships from your country you're less likely to be charged duties or customs charges. If you item is coming from outside the country you reside in you will want to check your local government website for the import rules and additional fees.

Products are shipped as soon as they are created, packed, personalised or customised for you. In some cases products are shipped from different storage fulfilment locations meaning they may arrive on different days.

Processing time means the time it takes for your product to be packed and given to the postal delivery service.

Estimated delivery time means the time it takes for the item to be delivered to you.

Estimated processing times are listed on each individual item page your item will be shipped within these times. We will also send you an email when your item has shipped with a tracking number and the courier.

On each product page the estimated processing times and delivery times are listed in the description. If you need a product sooner before you make your purchase contact us at support@Indulgeintreats.com and try to find a way to get your product to you quicker.

Delivery is a flat rate of £6.99 We currently only ship to addresses in the UK Mainland. Each product page will list where the item ships from. If you don’t live in the UK Mainland and want to purchase a product please send us an email to support@Indulgeintreats.com and we will do our best to help you.

In most cases you'll need to sign for your parcel, the reason for this is because all items are tracked for added security.

Your order will be dispatched as soon as it's ready, some of our products are made to order, which can take a little while longer. We will contact you when your item ships out and give you a tracking number so you can track your parcel. Estimated processing and delivery times are listed on each product page, but if you're concerned please don't hesitate to contact us so we can put your mind at rest.

We list estimated processing and delivery times on each product page as processing and delivery times sometimes vary, once your order is placed you can rest assured we will keep you up to date with your items progress and once the items shipped out we will email you with your tracking number and courier.

Absolutely, once your item ships out we will contact you to give you your tracking number and courier. We are always here to help you.

Due to protection against fraud we aren't able to redirect to different addresses once you place your order. If you put in the wrong address contact us straight away and we will cancel your order so you can re order with the correct address.

Please give it 24 hours before and then if you contact us at support@Indulgeintreats.com we will look into why your tracking number isn't working.

Most of our packing is moving towards a more sustainable and eco friendly way.

We have a flat shipping rate of £6.99 if you need your item to arrive quicker than what’s stated on each individual product page you can contact us at support@Indulgeintreats.com and we will see what we can do for you.

Yes, we collect your payment immediately after you pre-order a product, this is because we only have 7 days to capture your payment. Don't worry though we will keep you updated about your product every step of the way.

You have 6 days from the date the item became available to pre-order.

The estimated date the pre-order product will arrive to us is listed on each product page and then from that date add on the processing time and estimated delivery time (located on each individual product page). or contact us at support@Indulgeintreats.com

Yes, we send an email to the gift receiver with the virtual gift cards.

Once you order a gift card you have 14 days to change your mind. However if you use any of the balance on the card the gift card can’t be refunded or returned.

No you can use the gift card as many times as you like until the balance runs out.

You can apply your discount promo or gift card code when completing the checkout process. You will see a box where you can enter your code.

Absolutely, send us an email at support@Indulgeintreats.com and we will get it sorted for you right away.

Ways to find promo codes as follows: Signing up to our newsletter via our pop up on the home page Check out our Instagram and Facebook for discount codes Take a look on our sales page Message us and request one.

Great, click sign up located in the top left corner and simply enter your email address.

Unfortunately, only one promo code per order is permitted.

Drop us a message at support@Indulgeintreats.com and we will see what we can do for you.

From time to time we may have offers where you receive a free gift with your order over a certain price. We may also sometimes offer items for free and you just pay the postage cost; this is because we are a new company. We want to raise brand awareness, meaning you get a fabulous product to try that you will hopefully love. In return, we just hope you love the products and services so much you want to post, tag us on social media and write reviews on our products.

You can pay for your order using any of the following safe payment methods: Shopify Pay, PayPal Express Checkout, Visa, Mastercard, American Express, Stripe, Apple Pay, and Google Pay We take security very seriously, this is why we use these payment methods. We also take fraud very seriously, this is why we have checks in place for your protection.

We use Shopify as an ecommerce platform, Shopify complies with the highest level of payment card industry standards. We take your payment and personal information security very seriously. When you enter the checkout process you will see the small padlock sign in the address bar, this confirms that you have entered a secure payment page.

All of the payment methods we use are safe and secure, we use Shopify as an eCommerce platform and they are constantly making changes to comply with security.

If your order is authorized, the payment will be taken immediately; you will receive an email to confirm your successful order. If you buy a subscription or membership, your first bill will be taken out once your order is authorized and will then be taken out on a regular basis of your choice until you choose to cancel your subscription.

If your payment was declined, we're not able to reactivate an order once the payment has been declined, you'll need to place your order again. To check your order is not declined when placing a new order, try following there's steps: Check your card details to make sure the information you entered is correct Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank Make sure you enter the security code correctly - that's the three digit number on the back of your card We may decline your payment if we suspect fraud, in this case please contact us at support@Indulgeintreats.com If the above instructions fail please contact your bank or email us at support@Indulgeintreats.com so that we may assist you.

Your security is important to us and we're committed to ensuring we keep your details safe. In order to do this we perform security checks on orders. If we're unable to validate your order, we may get in touch to ask for a little more information from you. In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider. Please contact us at support@Indulgeintreats.com

To pay with PayPal you'll need to set up or have a pre-existing PayPal account, you can do this on the PayPal website. Once this is complete your go to checkout and go through the On Point Beverages checkout process, when you pick pay with PayPal you'll be redirected to PayPal when you will make the payment and then be redirected to onpointbeverages.com to complete purchase. Why pay with PayPal? It's a safe way to checkout. Your card details are already stored in PayPal so it's faster.

Currently we only accept payment in £GBP, also you can currently only browse our store in GBP.

When you visit our store using Safari on iOS 10 or macOS Sierra, you will see a button with the Apple Pay logo. The Buy with Apple Pay button that shows up on your store You can click the button to make a purchase with Apple Pay. After you do, you'll see the shipping and billing information you added to your wallet, as well as the cost of the order, shipping rates, and taxes. You then have to authenticate the purchase. The authentication process is slightly different depending on the device the customer is using: On an iPhone or iPad A prompt will appear on the device, telling you to confirm the purchase by using the Touch ID on your device. You will then scan your fingerprint on the device's Touch ID to authenticate the purchase. On a Macbook with Touch ID A prompt will appear on your Touch Bar, telling you to confirm the purchase by using the Touch ID on your Macbook. You will then scan your fingerprint on the Touch ID to authenticate the purchase. On a Mac without Touch ID If you don't have Touch ID, then you can use Apple Pay on your Mac computer with another device, like an iPhone, iPad, or an Apple Watch. To verify connectivity, you must make sure the device and computer meet the following setup requirements: They are close to each other. Bluetooth is turned on. They are logged in to the same iCloud account. A dialog will appear on your computer, telling you to confirm the purchase by using the Touch ID on your other device. You will then scan their fingerprint on their device to authenticate the purchase.

When you visit our online store using Chrome on an Android mobile device, you will see a button with the Google Pay logo. If you have the Google pay app installed, then you can tap the button to make a purchase with Google Pay. After you tap the button, you'll see your billing and shipping information. You'll then have to authenticate to complete the purchase.

Unfortunately we are unable to accept payment over the phone.